Kano Model Assignment Example | Topics and Well Written Essays - 1000 words

Kano Model - Assignment Example According to the article, the main purpose of the Kano Model is increasing the customer’s happiness by improving the quality of the product or service provided. Every business organization has to out into consideration the features of any product before releasing it to the market. For successful implementation of the Kano model, a number of steps have to be completed. Fitting in all the features and attributes of a product is the first step. Then the organization should classify the features as either threshold, performance and excitement attributes. The article argues that all the attributes of the product must be fully satisfied to ensure employee satisfaction. Further, the article argues that for successful implementation of the model, the organization has to desist from focusing on the performance of the organization to major on the product attributes. The Kano model is very significant as it helps an organization in identifying customer needs, defining purposes that have necessities as well as carrying out an analysis of the competitive products in the market. Essential tools for the success of the Kano of the technique include customer involvement, value analysis, prioritizing matrices and ensuring the quality of the products. IV. KEY LEARNING POINTS Definition of Kano model- it is a model designed to improve the happiness of an organization’s customers through decisions aimed at improving the quality of products and services. Importance of the Kano model- its main importance is providing high-quality products to the customers, which lead to high customer satisfaction. The Kano model also helps in identifying factors that lead to customer dissatisfaction. Categories of the Kano technique include threshold attributes, considered as the most important attributes, Excitement Attributes that necessarily catapults the customers’ level of satisfaction and Performance Attributes that aims at improving customer satisfaction. V. RELEVANT STATE MENTS TO THE SESSION The main advantage of the Kano model is that it opens and widens the reasoning of business organizations, putting more emphasis on the features of the product which improves customer satisfaction. Kano model stresses on customer judgment of a product or service in the market. The original developer of the model was Dr. Noriaki Kano in 1980s, where he raised claims that for a product to capture the customers it must have three attributes include threshold, performance and excitement attributes. Steps involved in successful implementation of the Kano technique include settling on the most important and essential features of a product or service that customers deem as important and crucial in satisfying their needs. The next step involves classifying the identified features as either threshold, performance and excitement attributes respectively. Other performances and non-relevant attributes require trimming in order to develop fully the threshold attributes. VI. C RITICAL ANALYSIS According to the article, the Kano theory aims at improving the customer’s level of satisfaction. As such, all business organizations aims at providing the best quality product or services to the people geared to winning their loyalty.  

Making Ethical Decisions Essay Example | Topics and Well Written Essays - 250 words

Making Ethical Decisions - Essay Example What is the problem? The problem faced by the manager is to determine if it is indeed the best option to fire the employee based on absenteeism and customer complaints versus the employee’s possession of personal virtues of honesty and not stealing. 2. What are your alternatives? The alternative courses of action are: (1) fire the employee; (2) give the employee a warning or reprimand depending on the number of absences and customer complaints; (3) consult the company’s code of discipline that should guide the decision-maker on appropriate courses of action depending on violations of company policies; (4) do nothing. 3. What are the effects of each alternative? Firing the employee without just cause will subject the manager under legal complaints for violating labor laws, especially if the employee is a permanent employee. Giving the employee a warning or reprimand, depending on the number of absences or customer complaints would make the employee aware that management does not tolerate his inefficiency in his working behavior. This would also give the employee a chance to improve his performance. Consulting the company’s code of discipline would ensure that the employee knows the penalties for his absences and the manager would implement the option depending on what company policies state. Finally, by doing nothing, the employee would not have the chance to improve on his working performance. 4.

Lord of the Flies Research Paper Example | Topics and Well Written Essays - 1000 words

Lord of the Flies - Research Paper Example The entire novel is portrayed symbolic in nature excluding the save in the last part where adult life become visible, distinguished and able, however in actuality ensnared in the similar evil as the symbolic life of the boys on the unknown island. Through the use of various symbols like, the image of pig’s head, conch, fire, Piggy’s spectacle, pig hunting, painted face and the plane collide promote allegoric features. Successive use of different symbols shows that how inner evil of the human being is revealed. The symbolic nature of William Golding’s novel Lord of the Flies facilitates its major theme as well its allegoric characteristics. Lord of the Flies encloses many symbols used by the author to develop and support the main theme. Symbols in this novel play a vital role and it strengthens the allegorical features of the novel. Eminent figures in literature made significant studies about the role of symbolism in Golding’s novel and those studies prove that Golding’s novel explores excellent use of symbols. Santwana Haldar rightly comments that; â€Å"The symbolic content of Lord of the Flies adds depth and meaning of the novel; otherwise it would be a mere story of adventure based on crude psychological process† (Haldar 138). ... The story is developed through various events that occurred in the life of some boys who came from civilized land. The name of the novel and the objects that provides is the most significant symbol. The image of pig’s head, the slaughtered animal’s head is highly graphic and frightening. Consequently, reader becomes aware of the evil, darkness and fear depicted in the Lord of the Flies. The conch is portrayed as another powerful symbol that reveals the presence of civilized authority, and democratic principles. The online article entitled Lord of the Flies Symbolism, Imagery & Allegory remarks; â€Å"They boys have imposed this â€Å"rule of the conch† on themselves, and thus the conch represents society’s rules, politics, and speech† (Shmoop University). Golding’s novel Reader can come across that the entire novel explores the savagery of human being which underlying each and every human. Eyeglasses of Piggy and Piggy himself make known the insight, wisdom and knowledge. Piggy become identified with a haunted pig, and consequently will be killed too. Here, the habit of pig hunting changes to man hunting. When Piggy dies, the failure or breakdown of society on the island is happened. Piggy’s death is a powerful symbol which discloses boy’s transformation from civilization to savagery. After his death, his companions identify his arms and legs wrenched like a pig’s after it has been killed (Bloom 13). The long hair of the boys and their symbolic mask with clay paint also symbolizes the dreadful transformation from a structured and well educated life to utter savagery. Modern man’s unknown fear about his material existence is revealed through the symbol of beast. Golding underlines the idea that never ending struggle is the curse of modern

The status of women around the world and whether it has changed over Essay - 1

The status of women around the world and whether it has changed over time - Essay Example There have been different women through the centuries who have succeeded in having adventurous lives in spite of social customs that were created to confine them to the home. Khaizuran. Al-Khayzuran was a woman who travelled extensively in an era when women were severely restricted in all aspects of social life. She was born at the height of the Abbasid Empire, in Yemen. However, she would be kidnapped by Bedouin traders who then sold her to the Abbasid court as a slave (Hansen and Curtis 253). After she began to serve in the house of the next Caliph Al-Mahdi, she became personally involved with him and married him. She would bear two future caliphs Harun Al-Rashid, and Al-Hadi. In spite of living in a society that deeply oppressed its womenfolk, Al-Khayzuran was able to acquire and wield political power after marrying the most important man in the kingdom (Spodek 57). Her relatives were even awarded positions due to her influence in court. She also deeply influenced her sons who wou ld be future rulers. Even though Al-Khayzuran wielded unusual power for a woman of her day, she only managed to do this because she was the wife of the caliph. The position of women in her society did not benefit from her ascension to power. Gudrid. In some cases, women actually made the decision to go against the grain and take power for themselves. Gudrid, who was the sister-in-law of Leif Eriksson made just such a decision. Leif Eriksson was the man who landed on the American continent five centuries before Christopher Columbus did. After reaching the New World, Leif left never to return. Gudrid, however, wanted to remain there. She attempted to settle in the land that was named ‘Vinland’. Even though women were not viewed as warriors in the same way that men were, they had some more freedoms than their sisters in the medieval era would have in the next few centuries. Viking women, like Gudrid, could own ships as well as farms (Hansen and Curtis 286). Sometimes they relocated with their husbands, just as Gudrid did, when their men went in search of new lands to conquer. However, during such campaigns, they were often left behind to tend to commercial activities as well as the lands that were left behind when their husbands left. Moreover, even in campaigns, there were many times when women were required on trips. Li Qing-Zhao. While this type of freedom cannot be compared to that enjoyed by women in the 21st century, it was still much more than that enjoyed by women in other areas in the world. For example, for Li Qing-Zhao, who lived during the Song Dynasty life was much harder. Women in the Song dynasty were confined to homes and could not hold business related or political leadership positions. In addition, they could only improve their status by bearing male children. Li Qing-Zhao was a unique woman of her time who became a poet in spite of all the restrictions that she was bound by. She also travelled to many places as a result of adversit ies such as invasions from other nations. After her husband lost his battle with Malaria, Li Qing-Zhao would spend the rest of her life wandering from place to place. When she settled in Hangzhou in 1132, her writings in

Nutrition Research Essay Example | Topics and Well Written Essays - 750 words

Nutrition Research - Essay Example in the United States. Data obtained from the 1998 Supplemental Children's Survey involving 5,559 children aged birth through 9 years old were also included in the study. These surveys involved 24-hour-recall of food intake for one or two nonconsecutive days. The consumption for two days and appropriate weighting factors were used to calculate the average daily intake of beverage for individuals aged birth through 18 years old. The beverages are categorized as: 100% fruit juice (citrus juice plus non-citrus juices and nectars), total fluid milk, total carbonated beverages (regular and low-calorie), and total fruit drinks and ades (not 100% juice; regular and low-calorie). Breastfeed Infants and children were excluded from the analysis. The total sample size of the study includes 10,648 individuals 50.5% of which are male and 49.5% female. As far as cultural classification is concerned, there were70% white, 15% black; and 17% were of Hispanic origin). Descriptive statistics were calcul ated using SPSS (Version 10.1, 2000, SPSS Inc, Chicago,IL). T-tests were used to compare the mean differences of the data. The study presented the... Based on AAP groupings, the average intake of 100% fruit juice were 0.9, 4.6, and 3.4 oz for the children aged_6 months, 6 months to 6 years, and 7 to 18 years, respectively. Considering the recommended AAP levels for this type of beverage, the last two age groups are within 73% and 94%, respectively. For ages below 6 moths, giving 100% fruit juice was not recommended but the result show about 22% of the population surveyed consumed the beverage. Although it was not recommended for that age group there were no proven detrimental effects to the infants. Trend analysis of the data showed that 100% fruit juice consumption is highest at 2 years, declines steadily, and plateaus around age 7 years. For other beverages consumption, fluid milk is consumed highest, about 2 cups/day, at age 1, but by age 18 it decreases to 3/4 cup/day. Carbonated drink consumption increases as children grow, with a highest increase by age 8. One important findings of the study was that based on the data the consumption of other beverage such as carbonated soft drinks and other fruit drinks and ades which contained artificial sweeteners and flavors were higher compared to the consumption of 100% fruit juice. Disparity even increases from 4 years onwards for other fruit drinks while 8 years onward for carbonated drinks. The consumption level for 100% fruit juice also increased within 94% of AAP recommendation among older children. However, the increase consumption of carbonated beverages as the children mature is an alarming trend as far as the nutrient requirements and the choice of beverage for the children is concerned. Conclusions As far as consumption of 100% fruit juice for infants below 6 months old is concerned, the authors suggested that although there was no conclusive evidence

Ethics, Gender and Family - Legalising Same-sex marriage for the Research Paper

Ethics, Gender and Family - Legalising Same-sex marriage for the benefit of children - Research Paper Example Different religions tend to have different point of views on same sex people; and the same could be said about the politicians also (Maylor and Blackmon, 2005, p. 209). Today same sex marriage is legally recognized in countries like Belgium, Argentina, Brazil, Canada, France, Denmark, etc. Another major issue that has evolved over the past few years along with same sex marriage has been the issue of partnership and adoption issues related to same sex marriage. There are people who believes that same sex marriage should be legalized mainly for the benefits of the children; however there are those who believe that same sex marriage is something which is not natural and it may not actually benefit the children. The present study has been conducted in lieu to understand the issues involved in the debate against and for same sex partnering by recognizing the attitudes, prejudice, stereotypes, myths involved in the lesbian and gay individuals in the role as parents. Hereby it is also needs to mentioned that secondary research has been used for the collection of secondary data, which has been used for the analysis to draw the final conclusions. A child is defined as an individual person below 18, except the national regulations and laws identify the age of majorities earlier. The controversy of same sex marriages is growing every day. Several options are rising with fear or courage. It is quite difficult to understand to find out the appropriate argument. Smart (1991) has argued that, psychoanalytical theories have labelled the homosexuality as the trait of deviant psychiatric. It is evident that, the attitude of human beings has changed in recent years (Staver, 2004). Still a prejudice element exists regarding the same sex parenting. It is assumed that, children may be flat with the confusion about gender. Moreover, in this case children may get confused over the sexual orientation and stigmatisation. In several countries, the identification of same sex couple is wel l established. Denmark is the first country who has introduced same sex union’s legal reorganization. By observing this, several other countries also have granted several legal rights to these kinds of same sex couples. Civil marriage rights are exist in eight jurisdictions, such as Spain, Belgium, Canada, Netherlands, California, Connecticut, Massachusetts and South Africa (Laycock, Picarello & Wilson, 2008). In these countries, there is no distinction between the heterosexual and same sex couples. In the year 2008, the parliament of Norway has adopted a marriage law considering the same sex couples (Wardle, 2003). In the year 2006, the supreme court of New Jersey has passed a law about the same sex couple. Moreover, the higher courts of New York City and Washington D.C. have defined the same sex marriage (Eskridge & Spedale, 2006). In the same year, the supreme court of New Jersey has announced that, the couples of same sex will enjoy the same social benefits similar to the couples of opposite sex. The same sex marriage was legalized in the year 2009 in the supreme court of Columbia, New Hampshire and Vermont. Moreover, the states of Washington and Maryland have legalized the same sex ma

A California Thanksgiving Essay Example for Free

A California Thanksgiving Essay In November 2012, my dad and I traveled to San Francisco for the Thanksgiving holiday. We had already done both of our family Thanksgivings, so it was the perfect opportunity to get away. Even without many plans, we were able to take a drive down the coast to Monterey, explore San Francisco, and see the beautiful college town of Palo Alto, all at our own pace. Our trip started with a morning flight from Little Rock to Dallas. After a two-hour layover, we departed Dallas for San Francisco and arrived around 8:00 pm. A full day of flying, navigating airports, and finding a rental car wore us out. We didn’t even get a proper dinner the first night before we went to bed. The next morning, we decided to drive down the coast on Highway 1, the Pacific Coast Highway, to Monterey. It was an amazing drive! I was surprised that California was so beautiful. Towering redwood trees lined much of the drive, along with farms for almost any fruit or vegetable I could imagine. When we could finally see the coastline, it was breathtaking. We passed through a few small coastal towns and saw countless fresh produce stands on the side of the highway. We stopped for lunch at a Thai restaurant in Moss Landing, CA. The food was amazing, and we could see the ocean from our table! The day was already a success in my book. When we arrived in Monterey, we drove down to Cannery Row and parked the car. We strolled around all of the different shops for a couple of hours, and then we headed even farther down the coast. We stopped at a parking area that overlooked quite possibly the most scenic place I had ever seen. There were huge waves crashing on giant boulders in the ocean. We just sat there and watched the waves crash for at least an hour. The salty smell of the ocean, the noise of various birds, and the sound of the waves just overloaded your senses in the best possible way. We headed back to our hotel in Palo Alto. See more:  Mark Twains Humorous Satire in Running for Governor Essay Before we made it back, I spotted my favorite fast food restaurant, In-N-Out Burger and to my dad’s dismay, that was dinner. We crashed not long after making it to the hotel; we were exhausted after driving and exploring all day. The next morning, we woke up refreshed and ready to explore some more. We headed into San Francisco early. I was surprised that there wasn’t very much traffic; I guess we were after the morning rush hour. The drive north was almost as pretty as the drive down the coast. California should be â€Å"The Natural State†, not Arkansas! Once we made it into the city, we had to cross the Golden Gate Bridge. As we emerged from Golden Gate Park, the goliath appeared before us. We just crossed it both ways, but I was in awe of how big the bridge actually was. I had never appreciated it until I saw it with my own eyes. When we came back into the city, we drove around to many of the different neighborhoods. San Francisco is incredibly diverse. We drove through â€Å"Little Japan† and â€Å"China Town†, and we parked in North Beach. North Beach is where an established population of people with Italian heritage lives and work, â€Å"Little Italy† in any other big city. We were craving some good Italian food, and we definitely found some. The restaurant didn’t have a name on their sign, but we risked it and stopped there to eat. It was authentic Italian food from scratch. They made their own noodles, sauces, bread, and dressings. The dish I had was the best Italian food I’d ever eaten. My dad felt the same way about his dish as well. After our delicious lunch, we decided to drive around the city a little while longer, and then head back to the hotel so we didn’t get stuck in rush hour traffic. Our final two days in California were spent in Palo Alto. My dad’s good friend from high school, Mark, lives there, so we met up with him at a local Mexican restaurant. We all caught up over margaritas and salsa, then we went to his house to help with Thanksgiving dinner preparations. I had never been to another family’s Thanksgiving dinner, but they welcomed us with open arms like we were part of their family anyways. Their family has a tradition of biking around Palo Alto after Thanksgiving dinner. I decided to go with them while my dad stayed back at the house with Mark. Palo Alto was very biker friendly. We rode around the Stanford University campus. It was the most beautiful college campus I had ever seen! We returned to the house after an approximately an hour. It was the best way to see the city! Our last day was spent packing, then heading to the airport for an afternoon flight home. We used our Thanksgiving break a little differently than most, but I wouldn’t have traded the experience for anything. I’ll always remember the drive down to Monterey, exploring San Francisco, and getting a local view of Palo Alto as one of the best Thanksgiving holidays.